Remember to configure the Recommended Anti-virus and Backup Exclusions once the installation is completed. The solution is to terminate the process, disable the Anti-Virus temporarily, then rerun the installer. This is known to happen with Symantec EndPoint Protection Anti-Virus in particular.
The same behavior might be observed when trying to launch other GFI installations or non-GFI installations. If you are attempting to run the MailEssentials installer and the window never opens to launch the installation wizard, start the troubleshooting process by checking if any of the following possible causes are applicable for your environment:Ī strong indication that the execution is blocked by local Anti-Virus is when the wizard doesn't launch, but the Windows Task Manager shows that the process is running with less than 1MB of memory.įor example, when we run mailessentials.exe, we would see " mailessentials.exe *32" as an entry in task manager. This article describes possible causes and solutions when the MailEssentials installation wizard fails to launch and does not show any activity or errors.ĭouble-clicking the GFI MailEssentials installer executable ( mailessentials.exe) or right-clicking and running as Administrator does not launch the installation wizard to begin the installation process.
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